Return & Refund Policy

At Brand Street 500, customer satisfaction is our top priority. We ensure that every product is carefully inspected and packaged before delivery. However, if you are not completely satisfied with your purchase, please review our Return & Refund Policy below:

1️⃣ Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.
• The product must be unused, unwashed, and in its original packaging with tags intact.
• Items damaged due to misuse or not in their original condition will not be eligible for return.

2️⃣ Non-Returnable Items

• Innerwear and personal-use items (for hygiene reasons)
• Discounted or clearance sale products (unless defective)

3️⃣ Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately via phone or email with images of the defect.
• We will arrange for a replacement or refund after inspection.

4️⃣ Return Process

• To initiate a return, reach out to our support team.
• Securely pack the product and include proof of purchase.
• Ship it back to the provided return address.

5️⃣ Refunds

• Refunds will be issued after we receive and inspect the returned item.
• The amount will be credited to your original payment method within 7–10 business days.

6️⃣ Exchange Option

If you wish to exchange for a different size or product, contact us to arrange an easy replacement instead of a refund.

7️⃣ Shipping Costs

• Return shipping costs are borne by the customer, except when the return is due to our error or a defective product.

8️⃣ Contact Us

For returns or refund-related queries:

• 📱 Phone: 9398149682
• ✉️ Email: brandstreet500@gmail.com
• 📍 Address: St. Mary’s School Opp, PP Rd, Housing Board Colony, Bhimavaram, Andhra Pradesh 534210